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Answer: To ensure your jacket fits perfectly, refer to our size chart. If your size isn’t listed, we offer a custom sizing option for an additional $11.

Answer: When you register or place an order on our website, we ask for your current email address, which you check most frequently. We use this email address to send you updates about your order(s), including tracking details once your order has been shipped.

Answer: We provide a hassle-free 30-day return and refund policy. If you need to exchange your item due to size, material, or design issues, simply contact us via email. If we made a mistake in shipping the wrong item, we will cover all shipment charges. However, if you selected the wrong size or desire a different design, you will be responsible for shipment charges. We guarantee a full refund within 30 days if you prefer a refund.

Answer: Orders typically arrive at their destination within 8 to 10 working days. However, in some cases, especially when custom items are precisely cut to your measurements, delivery may take 15 to 18 working days. This meticulous process ensures that your custom-sized items fit perfectly, minimizing any inconvenience to you. We utilize fast and reliable courier services such as DHL, Skynet, and TNT Express.

Answer: We respond to every query within 12 working hours. Each email is considered important, and we make sure to reply to every inquiry we receive. Occasionally, there may be delays beyond our control due to technical issues.

Answer: We strive to accurately represent product colors in photos, but slight variations may occur. Please review the item’s complete specifications before ordering. If you have any questions, feel free to contact us. Clear communication ensures mutual understanding and minimizes misunderstandings.

Answer: Please ensure you have the following details ready for your card:

• Expiry date
• Billing address
• Credit or debit card number
• Check your card limit
• Verify funds in your credit card and PayPal account

Answer: If you want to talk to our customer support on phone call so you may send us your phone/mobile number our customer support will contact you within 12 to 15 working hours.

Answer: Mostly buyer have to pay the charges of customs or import duties once the item reaches it’s destination country. Person who receives the item will pay the charges (customs or import duties are also charged to retail and wholesale buyers).

Answer: Yes, you can simply email us within 24 hours after placing your order. Because as soon as we receive your order it is processed to production depart at same day once it’s pattern is cut and stitched so it is not possible to be made any changes whether color, sizing, material etc